Refund policy

Returns and Refunds

We want you to feel confident buying Kind Stuff. If something is not right, here is how returns work.

7 day return window

You have 7 days after receiving your order to request a return. To be eligible, the item must be unopened, unused, and in its original packaging, with your receipt or proof of purchase. To start a return, contact us at hello@kindstuff.co.za before sending anything back.

Returns should be sent to Plot 294, Portion 306 of Cairn Farm, Burnside, Mbombela, 1200. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us right away at hello@kindstuff.co.za so we can make it right.

Products that cannot be returned once opened

For safety reasons, our Mould and Stain Treatment (which contains hydrogen peroxide) and our Oxygen Bleach Powder cannot be returned once the seal has been broken or the packaging opened, even within the 7 day window. This protects you and us, since we cannot verify how an opened chemical product has been stored once it leaves our hands. All other Kind Stuff products follow the standard return policy above.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the product you want is to return the item you have, and once that return is accepted, place a new order for the correct one.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you still have not seen the refund, contact us at hello@kindstuff.co.za.