Terms of service

KIND STUFF — TERMS OF SERVICE

Last updated: 19/11/2025

OVERVIEW

Welcome to Kind Stuff. The terms “we”, “us”, and “our” refer to Kind Stuff (South Africa). We operate this website and online store, including all information, tools, services, and products made available to you, the user, through this site (the “Services”). The website is powered by Shopify, which provides us with the e-commerce platform that allows us to offer our products to you.

By visiting our site, browsing our store, or purchasing anything from us, you engage in our Services and agree to be bound by these Terms of Service, including any additional policies referenced herein.
If you do not agree with these Terms, you must discontinue using our website and Services immediately.

Please read these Terms carefully, as they contain important information about your rights and responsibilities under South African law, including limitations of liability, disclaimers, and your rights under the Consumer Protection Act (CPA) and POPIA (Protection of Personal Information Act).

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or the legal age of majority in your province, and that you consent to allow minors under your supervision to use the Services on devices owned or managed by you.

To access certain features of our store or to make purchases, you may be required to provide accurate and complete information, including your name, contact details, and payment information. You warrant that all information provided is true and up-to-date.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
You may not transfer or assign your account to any other person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display accurate product information, including colours, descriptions, and packaging. However, product appearance on-screen may vary due to device settings.

We do not guarantee that any product will meet your personal expectations.
All product descriptions, pricing, and availability may change at any time without notice.

We reserve the right to discontinue products or limit quantities sold to any customer, region, or order, at our discretion.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. We reserve the right to accept or reject your order for any reason, including stock availability, pricing errors, or suspected fraudulent activity.

Your order is only confirmed once payment is received and you receive an order confirmation email.

Please review your order carefully, as we may not be able to cancel an order after it has been processed. If an order cannot be fulfilled or must be changed, we will contact you using the details you provided.

All purchases are subject to our Refund and Returns Policy.

You confirm that purchases are for personal/household use and not for resale without written permission.

SECTION 4 – PRICES AND PAYMENT

All prices shown on the website are in South African Rand (ZAR) and include VAT where applicable, unless otherwise stated.

Prices may change at any time without notice.
Prices shown online may differ from those offered in physical stores or by third-party retailers.

You agree to provide accurate payment details and authorise us to charge your payment method for all amounts due, including delivery fees. You represent and warrant that:

the payment details you provide are valid;
you are authorised to use the payment method; and
your payment will be honoured by your bank or payment provider.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and are not guaranteed. Once a parcel is handed to the courier, risk and responsibility pass to you.

We are not liable for delays, lost parcels, or delivery issues caused by couriers, weather events, or circumstances outside our control.
If a parcel is returned due to incorrect delivery information, re-delivery fees may apply.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website—including text, graphics, images, product names, logos, labels, videos, and design elements—is the property of Kind Stuff or its licensors and is protected under South African copyright and trademark laws.

You may use the website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the website without our written permission.

All trademarks displayed on our website belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or integrations which we do not control.
These tools are provided “as is” without warranties or endorsements.

Your use of optional third-party tools is entirely at your own risk. Please ensure you understand the associated terms before using them.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services not owned or operated by us. We are not responsible for examining or evaluating their content, accuracy, or policies.

Accessing third-party sites is at your own risk. Any issues related to third-party products or services must be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Kind Stuff is powered by Shopify. While Shopify provides the technical platform, all purchases made through our store are between you and Kind Stuff exclusively.

Shopify is not responsible for any issues arising from your transaction with Kind Stuff, including product quality, delivery, refunds, or any losses or damages.
By using our Services, you agree to release Shopify from any claims related to your purchases.

SECTION 10 – PRIVACY POLICY

All personal information collected through our website is governed by our Privacy Policy $L I N K$ , drafted in accordance with POPIA.

Because Shopify hosts our website, certain information may be stored on servers located outside South Africa. Shopify processes data to operate and improve the platform.

By using our Services, you consent to your information being processed as described in our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit ideas, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and publish such Feedback for business and marketing purposes.

You confirm that you own or have rights to the Feedback you submit and that it does not violate the rights of any third party.

We may remove Feedback that is unlawful, abusive, defamatory, infringing, harmful, or misleading.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, stock, or delivery information.

We reserve the right to correct errors or update information at any time, including after you have placed an order.

SECTION 13 – PROHIBITED USES

You may not use our Services for any unlawful purpose or to violate any South African laws, including intellectual property, privacy, or consumer protection laws.

Prohibited activities include (but are not limited to):

harassment, abuse, defamation, hate speech;
fraud or misrepresentation;
transmitting harmful code or malware;
interfering with security features;
scraping or automated data collection;
spamming or phishing.

We may suspend or terminate access for any prohibited use.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time for breach of these Terms.
You remain liable for any amounts owed up to the date of termination.

Sections that reasonably should survive termination (e.g., Intellectual Property, Limitation of Liability, Indemnification, Privacy, etc.) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products made available through our website are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, or error-free.

To the fullest extent permitted by South African law, we disclaim all implied warranties, including fitness for purpose, durability, and merchantability.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent allowed under South African law, Kind Stuff (including our directors, employees, agents, and service providers) shall not be liable for:

indirect, incidental, punitive, or consequential damages;
loss of profits, revenue, savings, or data;
any harm resulting from your use of the Services or products;
errors or omissions in content;
any damages caused by third-party service providers (including couriers).

Nothing in this section limits your rights under the Consumer Protection Act where applicable.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Kind Stuff, Shopify, and our affiliates, employees, and partners against any claim or demand arising from your breach of these Terms or your misuse of the Services.

We may, at our discretion, manage the defence of any indemnified claim.

SECTION 18 – SEVERABILITY

If any provision in these Terms is found to be unlawful or unenforceable under South African law, that provision will be severed, and the remaining terms will remain valid and enforceable.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

Failure to enforce any part of these Terms does not constitute a waiver.
These Terms, together with any policies posted on our website, constitute the entire agreement between you and Kind Stuff regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights under these Terms without our written permission.
We may assign our rights or obligations at any time without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.
Any disputes must be resolved in the courts with jurisdiction over the province where Kind Stuff is headquartered.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time by posting a revised version on our website. Changes take effect upon posting. Continued use of our Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms may be sent to:

Kind Stuff (Pty) Ltd
Email: audry@kindstuff.co.za
Business Address: Plot 294 of Portion 306 Cairn Farm, Burnside, Mbombela 1201
Phone: 0632018590
Registration Number: 2020/629314/07