Shipping policy

Kind Stuff — Shipping and Delivery Policy

Last updated: 5 July 2026

Thank you for shopping with Kind Stuff. We want your delivery to feel as considered as everything else about the brand. This policy explains how and when your order will reach you.

1. Dispatch time

Orders are processed and dispatched within 1 to 3 business days of payment being received. During sales, product launches, or high volume periods, dispatch may take up to 5 business days. You will receive an email confirmation once your order has been packed and handed to the courier.

2. Delivery options

We currently deliver across South Africa, including major cities, towns, and most regional areas.

Door to door courier delivery, nationwide: major cities generally take 2 to 4 business days, and outlying or regional areas generally take 3 to 7 business days. Delivery fees are calculated at checkout based on your location and order size.

Local pickup in Mbombela and Nelspruit is available when activated. You will receive a "Ready for Collection" notification once your order can be collected.

3. Delivery fees

Shipping fees depend on your delivery address, the weight and size of your order, and the courier service used. Final fees are always shown at checkout before payment. Orders containing multiple heavy or liquid items may carry a higher courier rate, given the nature of our products.

4. Order tracking

Once your parcel is shipped, you will receive a tracking link by email or SMS. Tracking updates come directly from the courier and may take 12 to 24 hours to activate. For tracking assistance, contact us at hello@kindstuff.co.za.

5. Failed deliveries and returned parcels

A parcel may be returned to us if the courier cannot reach you, the address provided is incorrect or incomplete, or delivery was attempted multiple times without success. If a parcel is returned for either of these reasons, the buyer is responsible for the re-delivery fee.

6. Damaged or missing items

We take great care in packaging every Kind Stuff order. If your order arrives damaged, leaking, or incomplete, notify us within 48 hours of delivery, and email photos of the parcel and the products to hello@kindstuff.co.za. We will arrange a replacement, credit, or solution appropriate to the situation.

7. Courier delays

Once your parcel is handed to the courier, delivery timelines are outside our control. Kind Stuff is not liable for delays caused by courier backlogs, weather events, strikes, public holidays, or high volume periods such as Black Friday. We will always follow up with the courier on your behalf if a delay occurs.

8. Incorrect address

Please confirm your delivery address is correct before checking out, since we cannot reroute a parcel once it has been dispatched. Kind Stuff cannot accept liability for a parcel lost due to an incorrect address supplied by the customer.

9. Shipping restrictions

We currently deliver within South Africa only. For bulk orders or cross border delivery, please contact us directly for a custom quote.

10. Contact

For shipping or delivery questions, contact us at hello@kindstuff.co.za or +27 82 593 7472, Mbombela and Nelspruit, South Africa.